Greetings from Akounto Support!

If you receive a "wrong region" error while trying to log in, it means you're attempting to access your account from a region different from where it's registered. Depending on your location and account region, you may see one of the following messages:

If you have a European (EU) or European/Czechia (EU/CZ) account and are trying to log in from the United States (US) region: "You are in USA region, please select the correct region."

If you have a US or European/Czechia (EU/CZ) account and are trying to log in from the European (EU) region: "You are in European region, please select the correct region."

If you have a European (EU) or US account and are trying to log in from the Czechia (CZ) region: "You are in Czechia region, please select the correct region."

To resolve this issue, ensure you are selecting the appropriate region during the login process or try accessing your account from the correct region.

During the account registration process, the chosen currency is set as the default currency for banking operations. Subsequently, any additional businesses added with different currencies are not reflected in banking transactions. Only the default currency set during registration is accepted, even if other currencies are selected for new businesses. Banking transactions including the creation of bank accounts such as 'Cash in hand,' 'Money in transit,' consistently display the default currency set during registration.

To sign in to the account, you first need to click on the link : https://www.akounto.com. A website landing page will appear. By default, Global/ USA will be selected, you can click on the dropdown to change the region.

A popup will be displayed asking the user to select the Region and Language. The region includes: Global/ USA, Czechia, Europe. After selecting the region and language, Click on "Continue". You will be landed on the main page of the website with display of the region selected. You can also change the region by selecting from the options in the dropdown menu at the top of the website.

You can now Sign in to the account based on the region and language selected.

Click on the “Sign in” button present in the top right corner.

If you have multiple accounts in different region, you can select the region from the Sign in screen and then a popup appears displaying the region and language. Click on "Continue".

Enter the email address and the password. You will be redirected to the dashboard.

If you are not having an account then click on the “Sign up now” button to register the account.

According to region selected URL will change:

for Global/ USA : https://app.akounto.com/

for Czechia : https://app.akounto.com/eu/

for European Union : https://app.akounto.com/eu/

When you log in to our web app and go to another browser or not doing any activity, the session will log out after 20 minutes.

At the time of sign in, if you try to login with the wrong region apart from the default one (from which you have not registered), you will be informed to change the region by providing an error message 'You are in xyz region, please select the correct region'.

Click on the dropdown to change the region.

A popup will be displayed asking the user to select the Region and Language. The region includes: Global/ USA, Czechia, Europe. After selecting the region and language, Click on "Continue". You will be landed on the main page of the website with display of the region selected. You can also change the region by selecting from the options in the dropdown menu at the top of the website.

You can now Sign up to register the account based on the region and language selected.

Click on the “Sign up” button present in the top right corner.

First step will be “Your details” in which you need to fill in your business details.

Type in : Business name, Business country, Email address, Mobile number

Click on the “Continue” button.

According to region selected link will change:

for Global/ USA : https://app.akounto.com/register

for Czechia : https://app.akounto.com/eu/register

for European Union : https://app.akounto.com/eu/register

The second step in the sign up process is “Choose password” in which you have to create a new strong password that you have not used for other websites.

Enter the password and confirm the password. Follow the password creation tips that include:

There should be one lowercase character,

One special character,

One uppercase character,

Eight minimum characters,

One number.

The password maximum length should be 20 characters.

Then click on the check box that states “Agree to the terms of use and privacy policy”. Click on the “Continue” button.

The third step in the sign up process is 'OTP verification' where the email address will be verified.

An OTP will be sent to the email address.

The OTP validity will be 60 seconds. A timer will be displayed for the OTP.

If the timer reaches zero before the OTP is entered, appropriate messaging is displayed, indicating that the OTP has expired.

Users can enter the OTP within the time limit, and the timer reflects the remaining time accurately.

Once the OTP is entered successfully, users can proceed with the account creation process

Type in the OTP and click on the 'Continue' button.

By clicking on 'Contact us', you will be redirected to the Contact us page.

On the OTP verification screen, if you click on 'Back' a warning message will appear 'In order to make sure your data is kept safely, you are unable to go back'.

The last step in the sign up process is “Add business details” where you need to add your business address and currency.

Enter the Street details.

Country will be pre-filled from the “Your details” section which is the first step of the Sign up process.

Then select the State.

Type in the City.

Enter the Postal code.

The business currency will also be pre-filled depending upon the country you have selected.

After adding the business details you will be redirected to the dashboard where a popup will appear, 'Welcome to Akounto family! Unlock powerful features by completing your profile. Before you access all the great features on Akounto, please set your invoice number to start invoicing today!'. Click on the "Continue to set your profile" button.

You need to set your invoice number preferences by adding Invoice suffix, Invoice number (Mandatory field) and Invoice prefix.

You will be redirected to the Contact us page by clicking on 'Contact support' on the invoice number preferences popup. "You have opted for software support from an expert. Click here to contact support".

The preview field will display the suffix, number, and prefix entered in the fields. Click on "Next". A popup will appear 'Congratulations! You have successfully set-up your profile!' with Skip and Create your first invoice button.

If you click on the "Skip" button, you will be redirected to the dashboard.

If you click on the "Create your first invoice" button, you will be redirected to the invoice template.

On the Sign in screen, enter the email address. Now, enter the password and click on the “Continue’ button. If the password or email is incorrect, then you will get an error message, “Incorrect email address or password”.

Click on “I forgot my password”, email address will be pre-filled based on the input in the Sign in screen and click on the “Send OTP” button.

An OTP will be sent to the email address.

Type in the OTP and click on the “Continue” button.

Now, you will be able to change the password by creating a new password and confirming that password also. The password maximum length should be 20 characters. Click on the “Confirm password” button.

You will get a congratulations message. “Congratulations! You have successfully set up your new password”.

Now, click on the “Sign in” button. Enter the email address and enter the new password.

Click on the “Continue” button, and you will be redirected to the dashboard.

You will also get a confirmation email for the password updated successfully.